We at Connelly.store are committed to providing fast and reliable shipping services to all our customers. Our shipping policy is designed to ensure you receive your products as soon as possible at a reasonable cost.
1. Order processing
Order cut-off time is 5:00 PM (EST).
Orders are usually processed within 1-3 business days after payment confirmation. A confirmation email with tracking information will be sent once your order has shipped.
If any item is unavailable, preparation times may be modified. Available delays will be advised.
2. Delivery time
Estimated delivery time is 7-15 business days (possibly longer, depending on destination) from the date the order is shipped. Deliveries will be made Monday through Friday (excluding holidays). A signature will be required upon delivery.
However, there will be circumstances we cannot foresee such as weather conditions or logistical difficulties that may result in minor delays. Please allow additional shipping days for delivery. If there is a delay in shipping, we will contact you via email.
3. Shipping price
Standard shipping is $6.99 for all orders.
4. Shipping Partners
We partner with reputable carriers like USPS to ensure your order arrives quickly and safely.
5. Shipping Areas
Currently, Connelly.store only provides shipping services within the United States. We are committed to ensuring that all orders are delivered to the correct address and in the shortest possible time. With the goal of serving customers best, we are constantly optimizing the shipping process to bring a convenient and reliable shopping experience to all customers nationwide.
6. Order tracking
You will receive a confirmation email or text message with a tracking identification number and a link to track your package. To track your package, you can visit our tracking page. If you are unsure of your ID, please check our delivery confirmation email.
7. Incomplete or incorrect address
If the package is returned to the sender (Connelly.store ) due to an incomplete or wrong address, the customer is responsible for paying a second shipping fee. We will contact the customer if this occurs with an invoice for shipping costs.
8. Your package is wrong/damaged
We will take great care so that your order arrives in the best condition. If your order is damaged, we are sorry. Please email us at [email protected] within 7 days with a picture of the damaged item, your order number and any other information you may have about the order your order to help us resolve this issue for you quickly. We will reply you as soon as possible with an answer!
9. Contact us
Please contact our customer service staff if you need any assistance or have any questions about our shipping regulations at:
Email: support@connelly.store
Address: 63 Maple Ave, Danbury, CT 06810, USA
Working hours: Mon – Fri | 08:00am – 05:00pm (EST)