We at Connelly.store are committed to providing our customers with high-quality fashion products. However, if you are not completely satisfied with your order, we are ready to support you through the following return and refund policy.
1. 30 Days to Return
– You can request a return within 30 days of receiving the item.
– Condition: The item must be unused, undamaged, and have all original tags attached.
– Packaging: The item must be returned in its original packaging, including all accessories and free gifts (if any).
2. Return Process
Step 1: Contact us via email [[email protected]] to request a return including:
Serial number:
Full name:
Date of purchase:
Reason for refund:
Name of returned item:
Step 2: Once your request is approved, we will send you detailed instructions on how to return the item.
Step 3: Send the item back to the address we provide. You are responsible for shipping costs when returning the item.
Step 4: After receiving and inspecting the product, we will notify you of the approval or rejection of your refund request.
3. Refund
Refund Type: If your refund request is approved, the amount will be refunded to the original payment method within 30 business days.
Processing Fee: In some cases, a processing fee (if applicable) may apply and this fee will be deducted from the refund amount.
4. Late or Missing Refund
In case you have not received your refund, please check your bank account again and contact your credit card company, it may take some time before your refund is officially posted.
5. Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 7 days of receiving the product. We will support a new product exchange or a full refund without any additional costs.
6. Cancellation of Order
You can cancel your order within 24 hours of placing it without any charge. After this time, the order cannot be cancelled and will be subject to the standard return and refund policy.
7. Contact
If you have any questions about our return and refund policy, please contact our customer support team at:
Email: support@connelly.store
Address: 63 Maple Ave, Danbury, CT 06810, USA
Working hours: Mon – Fri | 08:00am – 05:00pm (EST)