FAQs

Yes, you can request a return within 30 days of receiving the product. The product must be unused, undamaged, and with all original tags attached. Please ensure that the product is returned in its original packaging, including all accessories and free gifts (if applicable).

To request a return, please contact us via email at [[email protected]]. Please provide information such as the serial number, full name, date of purchase, reason for refund, and the name of the product you wish to return. Once your request is approved, we will provide detailed instructions on how to return the product.

You will be responsible for the shipping costs when returning the product to us. Once we have received and inspected the product, we will notify you of whether your refund request has been approved or rejected.

If your refund request is approved, the amount will be refunded to the original method of payment within 30 business days. Please note that in some cases, a processing fee may apply and will be deducted from the refund amount.

If you have not received your refund, please check your bank account again and contact your credit card company. It may take some time for the refund to be officially credited.

If you received a defective or damaged product, please contact us within 7 days of receiving the product. We will exchange the product for a new one or issue a full refund at no additional cost.

You can cancel your order within 24 hours of placing it at no cost. After this time, the order cannot be canceled and will be subject to our standard return and refund policy.

Orders are typically processed within 1-3 business days of payment confirmation. Estimated delivery time is 7-15 business days, depending on your location. A confirmation email with tracking information will be sent to you once your order has shipped.

You will receive a confirmation email or text message with a tracking number and a link to track your package. If you are unsure about your tracking number, please check your delivery confirmation email from us.